Lowongan Kerja CALL CENTER/CONTACT CENTER MANAGER Teleperformance Terbaru di Mei 2018

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Info Terbaru Lowongan Kerja CALL CENTER CONTACT CENTER MANAGER Indonesia Mei 2018 di Teleperformance. Selamat Sore untuk sobat yang sedang membutuhkan pekerjaan. Semoga tidak putus asa untuk mencari pekerjaan yang cocok dengan minat Anda. Memang kadang mencari pekerjaan yang pas sangatlah tidak gampang di tahun 2018 ini. Pada kesempatan ini admin akan memberikan info Lowongan Kerja CALL CENTER CONTACT CENTER MANAGER Indonesia Mei 2018 di Teleperformance. Berikut ini informasi lebih lengkap mengenai Lowongan Kerja CALL CENTER CONTACT CENTER MANAGER Indonesia Mei 2018 Teleperformance.

Lowongan Kerja CALL CENTER CONTACT CENTER MANAGER Indonesia Mei 2018 Teleperformance

Berikut ini adalah kriteria yang harus Anda penuhi untuk mendaftar Lowongan Kerja CALL CENTER CONTACT CENTER MANAGER Indonesia Mei 2018 Teleperformance yang dibuka pada bulan Mei 2018 ini:

Report To ACCOUNT MANAGER

Job Summary

The Call Center Operations Manager should be an experienced call center operation executive who is responsible for the effective day-to-day running and management of the call center operations.

Duties/Responsibilities

• Manage the client relationship and ensure full compliance with contract requirements
• Set and meet performance targets of speed, quality and efficiency and plans areas of improvement and product development to promote exceptional customer service
• Track and measure individual and team productivity and quality results for staffing forecasts
• Ensure appropriate staffing, training, development, and performance of a service unit focused on customer satisfaction whilst monitoring the effective use of time and resources to ensure that the call center is

operating at maximum efficiency

• Direct the forecasting and scheduling of daily workforce
• Record and report statistics, user rates and performance levels of the call center operations
• Forecast and analyze data against budget figures on a weekly/monthly basis
• Liaise with the call center supervisors and executive team for both levels to have a better understanding of the

current situation of the call center operations

• Direct and develop the call center supervisors to consistently, effectively motivate and lead their front line specialists
• Ensure adherence of staff to company policies
• Continually investigate and introduce process improvement measures and present suggestions to Call Center Operations Director for consideration

Qualifications:
A. Minimum Education Requirement

• Bachelor’s degree preferably a business- or technology-related major; extensive, directly-related experience may be considered in lieu of education

B. Minimum Relevant Work Experience

• Minimum of 5 years of management experience with a minimum of 3 years in successfully managing a medium to large-scale call center operational department

C. Minimum Training Required
D. Preferred Qualifications

• Expert level knowledge of call center techniques, policies and procedures
• Possess strong planning, forecasting, problem-solving, and analytical skills
• Proven ability to develop and produce reports from existing systems, analyze them and make recommendations
• Proven ability to plan, organize and process designs
• Possess strong organizational, leadership and interpersonal management skills
• Proven ability to coach call center supervisors and call center representatives in decision-making process
• Must be able to foster a positive and productive work environment, with ability to lead, build teams, and motivate staff
• Possess excellent communication, collaboration and relationship management skills with the proven ability to work in a matrix environment across functional lines

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