Lowongan Kerja Customer Care Support Manulife Financial Terbaru di Jakarta Desember 2017

Info Loker Lowongan Kerja Customer Care Support
Tanggal 30+ hari yang lalu
Perusahaan Manulife Financial
Kota Jakarta
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Info Terbaru Lowongan Kerja Customer Care Support Jakarta Desember 2017 di Manulife Financial. Salam Sejahtera buat sobat yang sedang membutuhkan pekerjaan. Semoga tidak menyerah untuk mencari pekerjaan yang sesuai dengan impian Anda. Memang kadang mencari pekerjaan yang cocok sangatlah susah di tahun 2017 ini. Pada kesempatan ini admin akan memberikan informasi Lowongan Kerja Customer Care Support Jakarta Desember 2017 di Manulife Financial. Berikut ini info lebih rinci mengenai Lowongan Kerja Customer Care Support Jakarta Desember 2017 Manulife Financial.

Lowongan Kerja Customer Care Support Jakarta Desember 2017 Manulife Financial

Berikut ini adalah kualifikasi yang harus Anda penuhi untuk mengisi Lowongan Kerja Customer Care Support Jakarta Desember 2017 Manulife Financial yang dibuka pada bulan Desember 2017 ini:

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

JOB PURPOSE

Monitoring the achievement result of each unit in Customer Care both in terms of target achievement and quality, with reference to the size and standard of work that have been set together. Ensure supporting facilities in the form of infrastructure and applications run well throughout Customer Care unit and coordinate with stakeholders for corrective action on the findings / complaint.

TASKS & RESPONSIBILITIES

Performance Monitoring
  • Perform monitoring process of achievement of each unit of Customer Care (Walk-In, Call Center, Correspondence, Complaint Handling, Outbound, CMT) in order to reach the target that has been determined.
  • Provide consolidated reports and analysis of the results of Customer Care performance unit performance over a period of time.
  • Ensure that all reports and performance analysis are available on time, updated and presented accurately.
  • Prepare reports on achievements of units in Customer Care for Management and other related parties in accordance with regular or ad hoc matrix reports such as IT Ops Report, Ops Com Report, Reports to Banks, etc
  • Provide feedback and recommendation to each business unit in order to reach the target units / individuals that have been set.
  • Helps provide reports from the system through download tools for work unit purposes.
Infrastructure & Applications
  • Monitoring the quality of infrastructure & applications related to Customer Care in order to keep operating properly.
  • Perform maintenance and schedule of checks on infrastructure & applications periodically and recorded.
  • Coordinate with both the users and supporters of the infrastructure & applications in terms of monitoring and maintenance.
  • Ensure all problems in infrastructure & applications can be completed within the time set and agreed
  • Coordinate with related parties (CRE) related to the workplace optimization process.
  • Coordinate with Customer Care business unit to prepare Customer Care Business Unit Recovery Program (BUCP).
  • Ensure applications and infrastructure in the DR (Disaster Recovery) site are normal and coordinate with the DR coordinator as well as the Local IT / GIS team.
  • Helping the work unit to follow up findings or errors that occur in the application system to the parties concerned.
  • Helps to maintain CRM - KM (Knowledge Management)
Service Area & Contact Center
  • Coordinate service areas across all areas and lines of business according to established service standards
  • Perform regular checks and updates for aspects related to the service.
  • Helps to prepare Customer Care infrastructure and supporters such as Wall Board (PC, TV, data port and default report).
Business Process Improvement
  • Reviewing the process along with the Business Unit to ensure that the running process is appropriate or needs to be improved process and system.
  • Cooperate with Business Units to create standard procedures related to services.
  • Follow-up on findings or complaints relating to the system (Corrective Action) to related parties for improvement and / or system enhancement.
  • Prepare documents and processes relating to AUDIT and follow up if any audit findings have been made.
Qualifications
  • JOB SPECIFICATION


  • Education

    Min. bachelor degree

    Professional/Trade Qualification

    Certified in insurance certification is a plus, AAMAI (AJ01 – AJ10) & LOMA

    Experiences

    Min. 5 years in Customer Service Insurance

    Computer Proficiency

    Minimum Advanced Microsoft Office

    Language Proficiency
    • Bahasa Indonesia
    • English

    Hanya kandidat yang memenuhi persyaratan di atas yang akan dipanggil untuk melakukan tes lanjutan. Untuk itu jika Anda berminat dan memenuhi calon karyawan Lowongan Kerja Customer Care Support Jakarta Desember 2017 Manulife Financial di atas, silahkan kirimkan lamaran Anda sebelum kadaluwarsa.

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      Perhatian :

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