Info Terbaru Lowongan Kerja Customer Interaction Surabaya Mei 2025 di Bayer. Salam Sukses buat pengunjung setia yang sedang mencari pekerjaan. Semoga tidak nyerah untuk mencari pekerjaan yang sesuai dengan spesialisasi Anda. Memang terkadang mencari pekerjaan yang cocok sangatlah tidak gampang di tahun 2025 ini. Pada kesempatan ini admin akan memberikan info Lowongan Kerja Customer Interaction Surabaya Mei 2025 di Bayer. Berikut ini informasi lebih rinci mengenai Lowongan Kerja Customer Interaction Surabaya Mei 2025 Bayer.
Lowongan Kerja Customer Interaction Surabaya Mei 2025 Bayer
Berikut ini adalah kualifikasi yang harus Anda penuhi untuk mengajukan lamaran Lowongan Kerja Customer Interaction Surabaya Mei 2025 Bayer yang dibuka pada bulan Mei 2025 ini:
Customer Interaction
PURPOSE
To ensure seamless & effecient customer service (internal and external) through effective collaborations with cross functional teams to ensure the business needs/ targets are fulfilled. Utilizing new processes and technology to enhance customer experience ensuring efficiencies. Focus on Crop Protection Product.
MAJOR TASKS
Customer Interaction (directly and via sales team members)
Orchestrate the service relationship, acting as primary contact for assigned customer accounts
Analyze account history, understand the supply needs, help make decisions to optimize orders and product deliveries
Provide information on orders, supply availability, timing, updates on products, programs, sample order, etc.
Reach out to customers and sales team for missing Customer Master data information to process categorized sales orders
Seek customer feedback to track satisfaction level and identify solutions to improve experience
Case Management
Resolve any immediately resolvable request (e.g order management – Order Entry, Status check, order fulfillment – scheduling, product complain, customer complain)
Receive and route queries by raising and closing tickets on the SFDC platform (OCV/CRM) within defined SLA
Resolve queries related to order/invoices within defined SLA
Documentation and communication for complaints & errors related to orders and delivery
Collaboration
Involve Customer Operations team and other functions for resolution of non-immediately resolvable requests
Support sales, commercial, supply chain and other functions with customer information such as delivery forecast, targets & progress
Oversee truck load utilization on TMS, do necessary action to optimize outward freight.
Support import and export team to proceed export sales order.
Customer Experience
Ensure services based on customer prioritization with efficiency
Support trainings on new processes, tools, and systems related to supply chain and help customers to adopt accordingly
Identify the gaps and improvement areas to increase the operational efficiency and customer experience.
Help onboard new colleagues, provide function-specific peer-to-peer training
Drive satisfaction surveys at customer level related to order management
Rebate Calculation
Prepare rebate calculations working according to designated program
To obtain approval and issue rebate CN to customers on time
To utilize RPA for automated rebate CN processing
To liaise with Finance for final settlement once all the annual rebate program completed
SKILLS & REQUIREMENTS
Bachelor’s Degree in Business Administration, Agricultural Science, Supply Chain Management, or a related field is preferred.
Relevant Work Experience: 3-5 years of experience in customer service, Supply Chain Management, IT, preferably in the agricultural sector or seed industry.
Skills:
Customer Service Skills: Strong abilities in managing customer relationships and resolving issues effectively.
Communication Skills: Excellent verbal and written communication skills in both Bahasa Indonesia and English to interact with diverse stakeholders.
Collaboration and Teamwork: Proven ability to work collaboratively with internal teams (production, commercial, warehouse, and delivery) and external partners (toller manufacturers).
Problem-Solving Skills: Strong analytical and problem-solving capabilities to address customer inquiries and operational challenges.
Agility and Adaptability: Ability to respond quickly to changes in the market or customer needs and to implement new strategies effectively.
Technical Competence: Familiarity with supply chain processes, logistics, and agricultural production systems.
Application Period: 11/25/2024 - 12/05/2024 Reference Code: 833359 Division: Crop Science Location: Jakarta / Surabaya Functional Area: Supply Chain Management Position Grade: R. 13 Employment Type: Regular Work Time: Standard working hours
Contact Us
Address Telephone E-Mail Head Office: PT. Bayer Indonesia Menara Astra, 33rd floor Jl. Jend. Sudirman Kav.5-6 [email protected] Jakarta
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